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faq

Frequently Asked Question

Features

You can look at all the main features listed on this page.
Titan is available to worldwide customers in any language. Out of box setup comes with an option to setup any 10 languages of your choice.
Yes, you can launch Titan through mobile APP. TITAN is fully responsive and works in your mobile browser through mobile APP. It supports both Android and iOS devices. You can search for “Titan4work” on either Play store or App store.
Yes, TITAN fully supports the ‘External User Sharing’ functionality of Office 365 or SharePoint Online.
TITAN is deployed onto your own office365 or SharePoint and is fully under your control interns of data and content. TITAN has exactly same security that is offered by office365 or SharePoint On-premise.
Your subscription fee includes all upgraded and new features. However, we may introduce new business application in future that might attract additional fee.
No, the layout cannot be changed. However, you can change the branding and theme of your TITAN. We will be launching additional layouts so that customer can choose his favourite layout in future. Theme changing would include labels and background themes using any specific color or image or pattern.
In case you need any custom features, please contact us separately. We will have to evaluate your requirements and suggest possible solution that may or may not require customization.
TITAN is highly dynamic in nature and can be configured with very user-friendly Admin panel. TITAN is multilingual, Multi Company and can be deployed on Office365 or SharePoint Online. TITAN offers very user-friendly document management system that is customized on top of out of the box features that SharePoint or Office365 has.

Pricing

You have to pay per user per month as subscription. We charge either quarterly or annually. Customers can save around 15% by paying annual subscription. Subscription fee covers support.
You have to pay onetime fee that covers setup, consulting and training. This fee is not optional.
No, you need not to buy different subscriptions. With the same subscription plan, you can setup intranet for multiple companies. There is no limit on the number of departmental sites within any company. However, plan restricts total number of named users across all companies.
Subscription fee is based on named users only.
Yes, you can change number of users at the time of your next renewal cycle. You can add additional users any time during your ongoing billing cycle. However, you can reduce number of users during your next billing cycle.
No that option is not available. That will be considered as a new sale or new subscription.
No, you do not have to pay any addition fee for support. Your support comes free with your subscription.
Your data and storage is governed by your Office365 plans only.
Some of our future releases may not allow additional features for Startup option.
We are accepting wire transfers only at the moment as payment option. Very shortly, we will be introducing credit card payment options.
TITAN is only available as subscription for both Office365 or SharePoint On-Premise. However in case of SharePoint On-Premise instance having more than 1000 users, we may sell perpetual license. Please contact us for a separate quote for that.

Implementation

We do not need your Admin password for Office365. Since TITAN is deployed on your Office365 or SharePoint, you have total control on all passwords and site collections.
Actual solution deployment takes few hours only. Once Solution is deployed, it requires setup and user configurations such as creating Companies, Departments and Users etc. This configuration and setup does not need any technical skills because of user-friendly Admin panel that every business users can easily understand. If customer is clear about what roles are to be given to each user, then it is matter of few 1-3 days (depending on number of users, Companies, Department sites). Therefore, TITAN can go live in less than a week. If you were a large enterprise, it would take around 1-2 months that would cover your kick-off meetings, workshops and user trainings in multiple batches.
They can all be migrated to TITAN. This would need an additional migration effort.
All we need is a new site collection. Once TITAN is deployed, you will have full control on your TITAN site and our deployment team will no longer have any access to that site unless it is shared with us for a purpose.
You will be getting a user guide that covers step-by-step explanation of using all features. Additionally you will be getting an Admin Guide that will help your TITAN administrators to learn and configure TITAN by themselves in future.
Implementation is done remotely. Incase customer wants implementation team to be on site, there will be a separate additional cost.
All licenses of Office365 that have SharePoint in it. Generally, it is Business Essential or higher.
You do not need Azure subscription to run TITAN. However, we may offer additional features in future that might require Azure subscription.
Yes, TITAN can be deployed on SharePoint On-Premise 2013 or 2016. However many functions such as Delve, Yammer, Teams, Planner and few more would not be available in On-Premise SharePoint.
Yes, TITAN can be deployed on SharePoint Online. However many functions such as Delve, Yammer, Teams, Planner and few more may not be available if your subscription does not cover these services offered by Microsoft.
No, You can only deploy TITAN on Office365 or SharePoint On-Premise.
Data storage depends on your Office365 subscription plans. TITAN would consume data storage out of your existing storage only.
Generally, one batch of business user training would need 3-4 hours. In case of Admin training, we need about 6-8 hours of session to make Admin users fully trained. Generally, we provide 20 Hours of training that covers both business users and admin users. In case you require more than 20 hours of training, you can purchase additional hours any time.

Support

Regular support covers Q&A, clarifications, Admin queries, Setup queries, Document migration queries, upgrades etc. However, customers can opt for additional training hours to be purchased separately incase more user or admin trainings are required in future.
Our support is available in English language only at the moment. However, we will be soon announcing our support for other languages as well.
Not at the moment. However depending upon your geography of operation, we can provide at least 3-4 hours of support during your business hours. We will be announcing 24x7 support shortly.
TITAN is deployed on your Office365 or SharePoint. As long as your office365 or SharePoint is running, TITAN will be running as well. In case your particular site collection has any issue; TITAN will not have any downtime.
Voice support is not available and support will not be available during non-business hours and holidays. Depending upon usage and track history of support tickets, we may charge nominal annual support from 2nd year onward.
We provide quarterly updates that cover new features and fixes.

Free Trial

No, you do not have to provide credit card information for free trial.
Kindly fill in the contact us form. Our representative will contact You for demonstration and provide you 15 days trial credentials.
Trial is offered through our Office365 environment. You will be able to use TITAN without any feature restrictions.

All

You can look at all the main features listed on this Page.
TITAN is available to worldwide customers in any language. Out-of-box setup comes with an option to setup any 10 languages of your choice.
Yes, you can launch TITAN through mobile APP. TITAN is fully responsive and works in your mobile browser through mobile APP. It supports both Android and iOS devices. You can search for “TITAN4work” on either Play store or App store.
Yes, TITAN fully supports the ‘External User Sharing’ functionality of Office 365 or SharePoint Online.
TITAN is deployed onto your own office365 or SharePoint and is fully under your control interns of data and content. TITAN has exactly same security that is offered by office365 or SharePoint On-premise.
Your subscription fee includes all upgraded and new features. However, we may introduce new business application in future that might attract additional fee.
No, the layout cannot be changed. However, you can change the branding and theme of your TITAN. We'll be launching additional layouts so that customer can choose his favourite layout in future. Theme changing would labels and background themes using any specific color, image or pattern.
In case you need any custom features, please contact us separately. We'll have to evaluate your requirements and suggest possible solution that may or may not require customization.
TITAN is highly dynamic in nature and can be configured with very user-friendly Admin panel. TITAN is multilingual, Multi-Company, and can be deployed on Office365 or SharePoint Online. TITAN offers very user-friendly Document Management System that is customized and build upon the out-of-the-box features that SharePoint or Office365 has.
You have to pay per user per month as subscription. We charge either quarterly or annually. Customers can save around 15% by paying annual subscription. Subscription fee covers support.
You have to pay onetime fee that covers setup, consulting and training. This fee is not optional.
No, you need not to buy different subscriptions. With the same subscription plan, you can setup intranet for multiple companies. There is no limit on the number of departmental sites within any company. However, plan restricts total number of named users across all companies.
Subscription fee is based on named users only.
Yes, you can change number of users at the time of your next renewal cycle. You can add additional users any time during your ongoing billing cycle. However, you can reduce number of users during your next billing cycle.
No that option is not available. That will be considered as a new sale or new subscription.
No, you do not have to pay any addition fee for support. Your support comes free with your subscription.
Your data and storage is governed by your Office365 plans only.
Some of our future releases may not allow additional features for Startup option.
We are accepting wire transfers only at the moment as payment option. Very shortly, we will be introducing credit card payment options.
TITAN is only available as subscription for both Office365 or SharePoint On-Premise. However in case of SharePoint On-Premise instance having more than 1000 users, we may sell perpetual license. Please contact us for a separate quote for that.
We do not need your Admin password for Office365. Since TITAN is deployed on your Office365 or SharePoint, you have total control on all passwords and site collections.
Actual solution deployment takes few hours only. Once Solution is deployed, it requires setup and user configurations such as creating Companies, Departments,Users and Roles etc. This configuration and setup does not need any technical skills because of user-friendly Admin panel that every business users can easily understand. If customer is clear about what roles are to be given to each user, then it is matter of few days (could be 1-3, depending on number of users, Companies and Department sites). Therefore, TITAN can go live in less than a week.
If you are a large enterprise, it will take around 1-2 months, that would cover your kick-off meetings, workshops and user trainings in multiple batches.
They can all be migrated to TITAN. This would need an additional migration effort.
All we need is a new site collection. Once TITAN is deployed, you'll have full control on your TITAN site and our deployment team will no longer have any access to that site unless it is shared with us for a purpose.
You'll be getting a user guide that covers step-by-step explanation of how to use all the features. Additionally you will be getting an Admin Guide that will help your TITAN administrators to learn and configure TITAN by themselves in future.
Implementation is done remotely. Incase customer wants implementation team to be on site, there will be a separate additional cost.
All licenses of Office365 that have SharePoint in it. Generally Business essential or higher.
You do not need Azure subscription to run TITAN. However, we may offer additional features in future that might require Azure subscription.
Yes, TITAN can be deployed on SharePoint On-Premise 2013 or 2016. However many functions such as Delve, Yammer, Teams, Planner and few more would not be available in On-Premise SharePoint.
Yes, TITAN can be deployed on SharePoint Online. However many functions such as Delve, Yammer, Teams, Planner and few more may not be available if your subscription does not cover these services offered by Microsoft.
No, You can only deploy TITAN on Office365 or SharePoint On-Premise.
Data storage depends on your Office365 subscription plans. TITAN would consume data storage out of your existing storage only.
Generally one batch of business user training requires 3-4 hours. In case of Admin training, we need about 6-8 hours of session to fully train the user. Generally we provide 20 Hours of training that covers both business users and admin users. In case you require more than 20 hours of training, you can purchase additional hours any time.
Regular support covers Q&A, clarifications, Admin queries, Setup queries, Document migration queries, upgrades etc. However, customers can opt for additional training hours to be purchased separately incase more user or admin trainings are required in future. You can
Our support is available in English language only at the moment. However, we will be soon announcing our support for other languages as well.
Not at the moment. However depending upon your geography of operation, we can provide at least 3-4 hours of support during your business hours. We will be announcing 24x7 support shortly.
TITAN is deployed on your Office365 or SharePoint. As long as your office365 or SharePoint is running, TITAN will be running as well. In case your particular site collection has any issue; TITAN will not have any downtime.
Voice support is not available and support will not be available during non-business hours and holidays. Depending upon usage and track history of support tickets, we may charge nominal annual support from 2nd year onward.
We provide quarterly updates that cover new features and fixes.
No, you do not have to provide credit card information for free trial.
Kindly fill in the contact us form. Our representative will contact You for demonstration and provide you 15 days trial credentials.
Trial is offered through our Office365 environment. You will be able to use TITAN without any feature restrictions.

Get in Touch

We’ll be glad to answer your queries and showcase TITAN