By continuing to navigate on this website, you accept the use of cookies. For more information, please read our  Privacy Policy.

Keep Them Reading
Get Them Talking
blog_banner

Blogs

blog1

Gartner Survey Reveals a 44% Rise in Workers’ Use of Collaboration Tools Since 2019

Digital Workplace Technologies Will Be Essential for Enabling Innovation in a Hybrid Workforce

26 August 2021 -- Nearly 80% of workers are using collaboration tools for work in 2021, up from just over half of workers in 2019, according to the Gartner Digital Worker Experience Survey*. This is an increase of 44% since the pandemic began.

"Collaboration tools found renewed importance during COVID-19 for their role in ensuring the productivity of suddenly remote teams,” said Christopher Trueman, principal research analyst at Gartner. “As many organisations shift to a long-term hybrid workforce model, cloud-based, personal and team productivity technologies, along with collaboration tools, will form the core of a series of new work hubs that meet the requirements of various remote and hybrid workers."

Storage/sharing and real-time mobile messaging tools also saw increased use during the pandemic, used by 74% and 80% of 2021 respondents, respectively (see Figure 1).

Figure 1: Changes in Digital Workplace Technology Use, 2019-2021 (Percentage of Respondents)

O

Source: Gartner (August 2021)

Specifically, the use of meeting solutions surged during the pandemic. While workers globally reported that they spent, on average, 63% of their meeting time in-person in 2019, that number dropped to 33% by 2021 as more meetings took place over audio and video-enabled meeting solutions. The shift away from in-person meetings is expected to continue. Gartner predicts that by 2024, in-person meetings will drop from 60% of enterprise meetings to 25%, driven by remote work and changing workforce demographics.

"As IT leaders prepare for a mix of meeting modalities, it will be critical that they ensure equitable collaboration, tool and resource access for all meeting participants, regardless of location," said Trueman. "Cloud-based meeting solutions and content service platforms can support this through offerings or integrations with technologies including virtual whiteboards, rich chat features, and recording and transcription capabilities."

*For editors: The Gartner 2021 Digital Worker Experience Survey was conducted in November and December 2020 among 10,080 full-time employees at organisations with 100 or more employees in the U.S., Europe and Asia-Pacific. The Gartner 2019 Digital Workplace Survey was conducted online from March through April 2019, among 7,261 respondents in the U.S., Europe and Asia-Pacific.

Gartner clients can read more in the report"Technology to Support Collaboration for a Hybrid Workforce."

Learn to make faster, smarter decisions -- and generate stronger performance – by reinventing where, when and how work is done in the Gartner Future of Work Resource Centre.

About Gartner

Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities today and build the successful organisations of tomorrow.

Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and an objective resource for more than 14,000 enterprises in more than 100 countries — across all major functions, in every industry and enterprise size.

Source: https://prwire.com.au/print/gartner-survey-reveals-a-44-rise-in-workers-use-of-collaboration-tools-since-2019


Titan Workspace is a digital workplace that gives more power to Microsoft Teams by adding key features of collaboration that Teams does not offer. It is developed by Microsoft Gold-Certified-Partner having specialization in SharePoint and office365.

Contact us   Book A Demo

© Copyright 2021 TFW Labs, Inc.